NAI Partners has a dedicated, customer-centric Asset and Property Management services offering — think of us as YOUR very own outsourced real estate department – that provides a complete tailor-made range of asset and property management to your any office, retail, and/or industrial CRE investment while doing it from an owner’s point of view. Our Property Management team works with the project leasing team to maximize an asset’s value – from assignment transition, lease administration, financial accounting, and reporting to day-today operations, tenant satisfaction, capital improvements, and annual budgeting on through to assistance in navigating the disposition process.
Our property management professionals provide a complete range of property management services including operations management, financial reporting, construction management, receivership and REO disposition. From strategy development to day-to-day operations, we combine unparalleled local market knowledge with proven methodologies rooted in a “best practices” mentality, a flexible reporting platform and a deep commitment to client satisfaction to customize our services and reporting to your needs.
And when you select NAI Partners to assume responsibility for your asset, we are prepared through a never-ending value enhancing transition thought process – looking at tenant retention programs, capital improvement options, energy management as well as potential additional revenue streams.
Our property managers make tenant satisfaction the highest priority. Outstanding customer service and total tenant satisfaction, combined with the fiduciary responsibility to the owner, guides decision-making in the delivery of each service.
Our local presence, local accounting, leasing and management teams ensure all leases are abstracted and operating expense recovery procedures are tailor-made, established, communicated and updated as the life of the asset evolves.
Our proven systems save tenants and owners time and money. NAI Partners’ approach to managing, maintaining, and measuring quality services is grounded in our overall organizational model, which looks at an asset from an value-enhancing owner’s point of view. This approach enhances the performance of the asset and involves routine and major preventive maintenance, safety testing, alterations, and reactive maintenance. Also key are our strict enforcement of leases, effects on real estate tax reductions, servicing the tenant to create renewals, speed in collections/billing and executing a strategic plan of appropriate CAM maintenance versus capital expenditures.
Our reporting is straightforward and easy to understand, providing all the required and necessary information needed to review performance of the property. The mainstay of our process is flexibility and the desire to give our clients the highest quality products.
From balance sheets, income and expense summaries, budget variances, and rent rolls we make sure our accounting procedures are clearly outlined, provide details regarding tenant billbacks, coding and approval of invoices, and ensure we are covering your CAM/tax insurance issues.
We provide extensive construction, development and tenant improvement services for office, medical, industrial, flex, retail and mixed use assets. Our many services include project due diligence, negotiation, scope definition, design schedules, architect, engineer and contractor selection, bidding, budgets and pricing, field inspections, relocations, furniture and TI coordination, lien waiver administration, and vendor payments.
NAI Partners managers are trained in management policies and procedures regarding the implementations of risk management policies, emergency services, property appearance, maintenance and life safety. Our local offices maintain relationships with legal counsel for the review of insurance requirements related to management contracts and tenant policies.
We also engage in environmental risk management, maintaining the environmental condition of a property, the tenants’ use of the premises, and the products tenants use onsite. From safety, legal compliance, and financial standpoints, our practices minimize risk to owners, on-site employees, and to NAI Partners.
We appreciate and calculate how environmental and sustainability issues relate to the commercial function and cost of your business. Executing and managing environmental projects, including Energy Star and LEED certifications, properly insures your asset reaches maximum performance potential.
From proactively researching the issues that most affect our clients, to executing the activities that solve environmental issues and ultimately save valuable time and costs, NAI Partners takes our responsibility to our clients very seriously.